Refund policy

Last updated: May 27, 2026

The majority of items may be returned within 30 days for a refund for any reason, including changing your mind, ordering the wrong item, or no longer needing the product. We offer free returns to make the process simple and hassle-free. 

New (Factory Sealed) Video Games

• Opened items are not eligible for return.
  

Used Video Games

• Returns are accepted within 30 days for any reason.
• Items must be returned in the same condition they were received, including all included components (case, cover art, manuals, etc.).

Accessories & Consoles (Including New Items)

• Returns are accepted within 30 days for any reason, even if opened.
• Items must be returned in the same condition they were received with all included components.
• No deduction will be applied for opened accessories or consoles.

Condition Requirements

• Items must be returned in the same condition they were received.
• Unless the item is defective, returned item(s) must include the original packaging and all components (case, cover art, manuals, cables, etc.).

Refunds & Exchanges

• We primarily offer refunds for returned items.
• Exchanges may be available depending on inventory—please contact us to check availability.
• Refunds are issued to the original payment method after the item is received and inspected.

Return Shipping

• We offer free return shipping

How to Start a Return

To start a return, please contact us so we can provide return instructions and, when applicable, a prepaid return label. You may ship the item back to the address below. Please include a note with your invoice number or email address, along with whether you are requesting a refund or exchange, so we can locate your order.

For defective items, we understand packaging may not be reusable after opening, and this will not be required.

If you have any questions before or after your purchase, feel free to reach out, we’re always happy to help.

Returns can be sent to the address below with a brief note describing the reason for the return (for example: “Changed my mind,” “Ordered the wrong item,” or “No longer needed”).

eFunStar, LLC
Returns Dept.
4030 Plaza Dr., STE 3, PMB 2
Casper, WY 82604-4216

For further information about our policies please check our Terms of Service, Privacy Policy and Shipping Policy.